Return and Refund Policy
At Pawcud, we want you and your pets to be completely happy with your purchase. If for any reason you are not satisfied, our Return & Refund Policy makes the process simple and stress-free.
🔄 Returns
• You may request a return within 30 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition that you received them.
• Certain products (such as used pet care items, grooming tools, or clearance items) may not be eligible for return due to hygiene and safety reasons.
💰 Refunds
• Once your return is received and inspected, we will notify you by email.
• If approved, your refund will be processed and credited to your original payment method within 5–10 business days.
• Please note: shipping times for the refund to appear may vary depending on your bank or payment provider.
🚫 Non-Returnable Items
• Gift cards
• Final sale or clearance items
• Used pet products (due to hygiene reasons)
📦 Exchanges
• At this time, we do not offer direct exchanges.
• If you need a different item, please return your original purchase and place a new order.
🛠 Damaged or Defective Items
• If your item arrives damaged or defective, please contact us within 7 days of receiving it.
• We’ll send you a replacement or issue a full refund at no extra cost.
📩 How to Start a Return
To initiate a return, please contact us at:
📧 Email: info@pawcud.com
Include your order number, reason for return, and photos (if applicable). Our support team will guide you through the process.
❗ Important Notes
• Customers are responsible for return shipping costs (unless the product is defective or incorrect).
• We recommend using a trackable shipping service for returns to ensure your package is safely delivered back to us.
Pawcud – Shop with Confidence. 🐾