Return and Refund Policy
At Pawcud, we want you and your pets to be completely happy with your purchase. If for any reason you are not satisfied, our Return & Refund Policy makes the process simple and stress-free.
π Returns
β’ You may request a return within 30 days of receiving your order.
β’ Items must be unused, in original packaging, and in the same condition that you received them.
β’ Certain products (such as used pet care items, grooming tools, or clearance items) may not be eligible for return due to hygiene and safety reasons.
π° Refunds
β’ Once your return is received and inspected, we will notify you by email.
β’ If approved, your refund will be processed and credited to your original payment method within 5β10 business days.
β’ Please note: shipping times for the refund to appear may vary depending on your bank or payment provider.
π« Non-Returnable Items
β’ Gift cards
β’ Final sale or clearance items
β’ Used pet products (due to hygiene reasons)
π¦ Exchanges
β’ At this time, we do not offer direct exchanges.
β’ If you need a different item, please return your original purchase and place a new order.
π Damaged or Defective Items
β’ If your item arrives damaged or defective, please contact us within 7 days of receiving it.
β’ Weβll send you a replacement or issue a full refund at no extra cost.
π© How to Start a Return
To initiate a return, please contact us at:
π§ Email: info@pawcud.com
Include your order number, reason for return, and photos (if applicable). Our support team will guide you through the process.
β Important Notes
β’ Customers are responsible for return shipping costs (unless the product is defective or incorrect).
β’ We recommend using a trackable shipping service for returns to ensure your package is safely delivered back to us.
Pawcud β Shop with Confidence. πΎ